We had several players report missing cards from their Aether Revolt packs during the pre-release weekend. We contacted WOTC regarding this and received the following emails:
We appreciate you bringing this issue to our attention. You can rest assured that your report has been passed up to the appropriate teams for further review! Furthermore, your players are more than welcome to contact us at www.wizards.com/customerservice to start the product replacement process for any damaged cards they received. Please note, however, that we will be unable to provide replacement promotional foil cards as all prerelease materials are sent out to stores for the event itself.
They can also email us directly at firstname.lastname@example.org
or even just send the defective card into us directly at the address below:
Wizards of the Coast
Attn: Product Replacement
PO Box 707
Renton, WA 98057-0707
Plus, we’ll include something extra on the return to cover the shipping costs!
If they send it to us directly, they will need to include a letter with a full description of the issue, their first and last name, mailing address, phone number (with area code) and an email address for shipping purposes, or in case we need to contact them for any reason.
The Aether Revolt Pre-release starts at midnight the morning of January 14. As of this posting, there are 19 spaces still available across the 4 tournaments. Each space costs $30 or you can sign up for all 4 for only $100. See you tomorrow night. We will open at 10 a.m. Friday January 13 and close around 4 a.m. on January 14th.
The Magic the Gathering Aether Revolt Pre-release takes place this weekend. We will open at 10 a.m. on Friday and close about 4 a.m. on Saturday when the first of the weekend’s 4 pre-releases ends. The first pre-release takes place midnight Friday/Saturday morning and ends at approximately 4 a.m. Saturday. The 2nd pre-release starts at 2 p.m Saturday. The third pre-release begins at 12:30 p.m. Sunday. January 15th and the final pre-release, a two-headed giant sealed tournament, starts at 4 p.m or when the 12:30 Sunday pre-release ends, which ever comes first. Pre-release pre-registrations closes at 9 p.m January 11 and cost $25 per event or $80 for all 4. The first 12 people to register for all 4 will receive a limited edition playmat. After January 11, the price increases to $30 per event.